Terms of service

Last updated: 16 October 2026

About these terms

These terms apply to shopping at dPet.mt, your digital online pet shop for Malta and Gozo. “We”, “us” and “our” refer to dPet.mt. Our operator and contact details are set out in our Legal Notice. These terms should be read with our Delivery Policy, Returns & Refund Policy and Privacy Policy.

Using the store

You must be legally able to enter into a purchase contract. Please provide accurate order, contact and delivery information and keep your account credentials secure. You may not use this website unlawfully, infringe another person’s rights, submit misleading information, introduce harmful software or interfere with the website’s security.

Products, prices and orders

We supply products for dogs, cats, birds, fish and aquariums, small pets, reptiles and gardens. Product availability, descriptions and prices are shown on the relevant product page. Prices are displayed in euros; applicable taxes and any delivery charge are shown before payment.

Please check your order before submitting it. If an item is unavailable or a material error affects your order, we will contact you to explain the issue and offer an appropriate solution or refund. We will not impose a higher price on an existing order without your agreement. Price changes apply to future orders.

Product images are illustrative; packaging or appearance may vary. Products supplied must still conform to their description and your statutory rights. Promotional terms shown with an offer apply to that offer and do not reduce statutory rights.

Malta and Gozo delivery only

We offer next working day delivery in Malta and Gozo. Delivery is free on orders of €45 or more, and costs €6.50 on orders below €45, based on the product total after discounts. Instant delivery is also available across Malta for available items, daily from 9am to 11pm. It is not available in Gozo or for baskets containing preorder or restock items. Spend €45 or more after discounts to receive €6 off the postcode-based Instant delivery charge, to a minimum of €0. The usual 30–40 minute delivery time is an estimate. We do not offer international shipping, local pickup or Click & Collect. See our Delivery Policy for working days and delivery arrangements.

The Marsaskala address is a returns address, not a dPet.mt collection point or walk-in shop.

Cancellation, returns and faulty goods

Eligible online purchases carry a 14-day statutory cancellation right, subject to applicable exceptions. Our Returns & Refund Policy explains how to notify us, return goods and receive a refund. Contact us promptly if an item is damaged, faulty, incorrect or does not match its description. Any manufacturer’s warranty is additional to your legal rights against us.

Safe product use

Follow product instructions, warnings and age or species suitability information. Supervise pets when appropriate. Seek advice from a qualified veterinarian for animal health concerns; website content is general information and does not replace professional veterinary advice. Garden chemicals, electrical products and batteries must be used, stored and disposed of safely and in accordance with their instructions and applicable law.

Website content and third-party services

The dPet.mt name, branding and website content belong to their respective owners or licensors. Do not copy or commercially reuse protected content without permission. Links to independent websites are provided for convenience; those services have their own terms and privacy notices.

Our online store is hosted on Shopify. Your purchase contract is with dPet.mt, not Shopify. Payment providers and other service providers may apply their own terms to their services, without reducing your rights against us.

Privacy

Our Privacy Policy explains how personal information is handled and how to exercise your rights. Send privacy requests to privacy@dpet.mt.

Liability and consumer rights

We take reasonable care to keep the website available and accurate, but temporary interruptions and errors may occur. Nothing in these terms excludes or limits liability or remedies that cannot lawfully be excluded, including your rights concerning faulty goods, misleading descriptions or other breaches of consumer law.

Applicable law and complaints

Maltese law applies together with applicable EU consumer protections. This does not remove any mandatory rights you have or restrict access to a competent court or consumer authority. Please email sales@dpet.mt first if you have a complaint so we can try to resolve it. You may also seek assistance from the Malta Competition and Consumer Affairs Authority.

Changes and contact

We may update these terms for future use of the store. The terms applying when you placed an order continue to govern that order unless a change is required by law or agreed with you. If a provision cannot lawfully be enforced, the remaining provisions continue to apply.

For support, delivery or returns, email sales@dpet.mt. Support is open daily from 9am to 10pm, including weekends and public holidays.