Shipping policy
Last updated: 16 October 2026
Next working day delivery in Malta & Gozo
dPet.mt is your digital online pet shop, delivering to addresses in Malta and Gozo. Choose next working day delivery across Malta and Gozo, or Instant delivery across Malta. We do not offer international shipping, local pickup or Click & Collect.
Next working day delivery charges
- Orders of €45 or more: free next working day delivery.
- Orders below €45: €6.50 delivery.
The free-delivery threshold is based on the order’s product total after discounts, excluding delivery charges. Delivery charges are displayed before you complete checkout.
Need it sooner? Instant delivery across Malta
Instant delivery is available daily from 9am to 11pm, Malta time, across Malta for available items. Delivery usually takes around 30–40 minutes; this is an estimate, not a guaranteed arrival time. Traffic, availability and courier conditions can affect timing.
Check your postcode in the cart to see the current quote. Instant delivery is not available in Gozo. All Malta localities are covered, including St Paul’s Bay, Xemxija, Mġarr and Mellieħa. The options and final charge available to your address are shown at checkout.
Spend €45 or more on products after discounts to receive €6 off the Instant delivery charge. The charge cannot fall below €0, and any unused saving is not paid out or deducted from products. Below €45, the normal postcode-based charge applies. No additional processing fee is added to these delivery prices.
Preorder and restock items are not eligible for Instant delivery. If your basket includes one, choose next working day delivery; the item’s stated availability period applies before dispatch.
Next working day delivery timing
For in-stock items, working days are Monday to Friday, excluding public holidays in Malta. Weekend and public-holiday orders are handled on the next working day. If you need an order by a particular date, please contact us before ordering so we can confirm the delivery arrangements.
If an item is unavailable or an unexpected delay affects your order, we will contact you. Weather, ferry disruption or other circumstances outside our reasonable control may affect the delivery date. Your statutory rights relating to delivery remain unaffected.
For preorder or restock items, the availability estimate shown on the product page applies before dispatch. Please contact us before ordering if you need an exact date.
Receiving your order
Please provide a complete delivery address and accurate contact details, and make sure someone can receive the order. Contact us promptly if you need to correct an address or rearrange a missed delivery. Any additional delivery arrangement and charge will be explained and agreed with you in advance.
Please check your order when it arrives. For a damaged, faulty or incorrect item, email us with your order number and, where possible, photographs of the item and packaging. See our Returns & Refund Policy.
No local pickup
dPet.mt does not accept order collections. The Marsaskala address shown in our returns policy is for arranged returns only, not for collecting orders or walk-in shopping.
Delivery support
Email sales@dpet.mt. Support is available daily, including weekends and public holidays, from 9am to 10pm. Support hours are separate from delivery working days.